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    Words of Blunder

    September 30th, 2010

    A recent New York Post article called Words of Blunder highlights common errors job seekers make.

    We have certainly heard these stories first hand. We have had clients say that although the candidate looked good on paper, swearing, badmouthing former employers, and being too informal cost them the job. On the subject of informality, one client felt that since the candidate was leaning back in his chair, he wasn’t fully engaged in the interview.

    While we don’t wish to offend our candidates that are aware of these basic courtesies of the interview process – and many of them are already holding jobs of significant responsibility – perhaps it doesn’t “go without saying” that you need to sit up straight and give the interviewer your full attention.


    From Money Magazine…”Junk Mail is Back”

    September 27th, 2010

    As a direct marketer, I take offense at the term “junk mail”. Direct mail is only “junk” when improperly targeted. But the phrase junk mail never ceases to grab my attention.

    I learned that nearly 1.1 billion credit card offers went out in the second quarter of 2010, up from 419 million a year earlier.

    Eight out of 10 were for rewards cards. Many issuers are offering perks like 5% cash back in different spending categories throughout the year.

    (Interestingly, these pitches are not as attractive as they seem…with complicated rules, quarterly spending caps, and having to collect cash back in increments of $50, which delays your payout.)


    What ancillary products would you like to see from Crandall Associates?

    September 24th, 2010

    I was having lunch with a client yesterday, and she referenced another recruiter she had worked with in the past. I asked why she had switched over to Crandall Associates, and she said that she liked the way we have our finger on the pulse of the industry. She mentioned our Salary Guides, and pointed out that they help Crandall to differentiate from other recruiters. It got me thinking…

    What else would our clients like from us?

    This client suggested that we pull together advice on good interviewing. She pointed out that when someone excels in their job, they are often promoted to a management position. But they enter that role unprepared for the responsibility of hiring people. She asked us to create some guidelines, and perhaps some good interview questions, in a document or as a webcast. I liked that idea, and we are going to put something together on being a good interviewer.

    Is there something you would like to see from us? Please let me know.


    The Future of Interactive

    September 17th, 2010

    I attended a very informative meeting of the DMA of Long Island yesterday. Ian Baer, Chief Strategy Officer of Rauxa, was the speaker. Although I think of myself as someone who keeps up on emerging technologies and trends, this session was so full of information I was unaware of that I felt like I had crawled out from under a rock!

    Here are some of the concepts he introduced to the group:

    Timeshifting: the recording of programming to a storage medium to be viewed or listened to at a time more convenient to the consumer. Typically, this refers to TV programming but can also refer to radio shows via podcasts.

    Placeshifting: the viewing and listening to live, recorded or stored media on a remote device via the internet or over a data network. This is not to be confused with time shifting, which is viewing and listening to recorded media locally.

    DLNA (Digital Living Network Alliance): aka “follow me” technology: is a non-profit collaborative trade organization comprising more than 250 member companies[3] in the mobile, consumer electronics, PC, and service provider industries. Alliance members have stated the common goal of using standards-based technology to make it easier for consumers to use, share and enjoy their digital photos, music and videos.

    Set-top box: a device that connects to a television and an external source of signal, turning the signal into content which is then displayed on the television screen or other display device. (Ian said that the set-top box, and Kinect – see next – represents the future of ecommerce in the home!)

    Kinect: a “controller-free gaming and entertainment experience” by Microsoft for the Xbox 360 video game platform. Based around a webcam-style add-on peripheral for the Xbox 360 console, it enables users to control and interact with the Xbox 360 without the need to touch a game controller through a natural user interface using gestures, spoken commands,[5] or presented objects and images.

    Internet of Things: refers to the networked interconnection of everyday objects. It is generally imagined as a self-configuring wireless network of sensors whose purpose would be to interconnect all things.

    Electronic Paper: a display technology designed to mimic the appearance of ordinary ink on paper. Unlike a conventional flat panel display, which uses a backlight to illuminate its pixels, electronic paper reflects light like ordinary paper. It is capable of holding text and images indefinitely without drawing electricity, while allowing the image to be changed later. Ian said that a number of E-paper delivery systems are battling it out to be the ruling delivery system, and whoever invests in the right one will be sitting pretty.

    Red Laser: an iPhone app that scans an item, and instantly provides access to a bunch of online prices and information. Scan movies at the store and beam them to your TiVo. Scan a book and check for online reviews. Scan a food item and add it to your grocery list. Ian said that it allows you to “cheat the buying experience” by finding an item you like at your favorite store, then checking to see where else it can be found, at a better price!

    Ubiquitous Computing: a post-desktop model of human-computer interaction in which information processing has been thoroughly integrated into everyday objects and activities. In the course of ordinary activities, someone “using” ubiquitous computing engages many computational devices and systems simultaneously, and may not necessarily even be aware that they are doing so.

    Augmented Reality: a live direct or indirect view of a physical real-world environment whose elements are augmented by virtual computer-generated imagery. It is related to a more general concept called mediated reality in which a view of reality is modified (possibly even diminished rather than augmented) by a computer. As a result, the technology functions by enhancing one’s current perception of reality.

    I’m still trying to fully digest all of the information Ian provided, and to consider all of the possibilities for the future!


    5 Ways QR Codes Make Direct Mail Mobile and Interactive

    September 15th, 2010

    This is a follow up to my earlier post about QR codes.

    David Henkel of Target Marketing Magazine writes that one of the newest and most intriguing ways marketers are integrating mobile with the traditional power of direct mail is through Quick Response (QR) codes. These two-dimensional barcodes can feature PURLs that drive users from printed material to a Web via smartphones, and turn a printed direct mail piece into an interactive mobile call to action.

    Read the piece that appeared in Target Marketing Magazine here.


    What Salary Buys Happiness in Your City?

    September 9th, 2010

    We all know money can’t buy us love…but can it buy us happiness?

    Fascinating blog entry on WSJ.com “Real Time Economics” blog correlating salary with happiness: read here. The study says that after a worker earns income of $75,000, the measurable effect on happiness stops.

    I’m a New Yorker, and the $75,000 salary used as a yardstick raised my hackles. I immediately wondered whether my friends and colleagues in Nashville TN and Terre Haute IN might live a whole lot better on that money. Yes, it can be said that happiness is a state of mind, but if we are measuring happiness as a function of the material comfort that a salary buys, it’s only fair to level the playing field. Blogger Phil Izzo addressed this disparity in a chart of Happiness Level by Metro Area, and apparently in NYC you require a salary of $163,500 for the same happiness quotient as $75,000 achieves elsewhere. It took the least amount of money to achieve happiness in Fort Smith AK, and Pueblo CO ($62K).

    To read the study from which Izzo’s blog was taken, click here. The authors conclude that high income buys life satisfaction but not happiness, and that low income is associated both with low life evaluation and low emotional well-being.


    Ongoing struggle regarding commercial activity tax

    September 8th, 2010

    The discord between ecommerce marketers and individual states continues. Advocates call for an advertising nexus tax because they think a sales tax collection obligation for out-of-state online companies is an equalizer for brick-and-mortar “main street” retailers. Online retailers feel that efforts to impose eTaxes across state lines violate the Dormant Commerce Clause, which restricts states from passing legislation that burdens or impedes interstate commerce.

    In a recent development, written about by InternetRetailer.com, the Ohio Department of Taxation has informed multichannel retailer L.L. Bean Inc. that it owes the state $210,770 in back taxes, interest and penalties that accrued under the state’s commercial activity tax law.

    The state’s commercial activity tax, sometimes called a business privilege tax, requires companies to pay a tax on the value of their gross receipts on sales to Ohio customers. Ohio enacted the law in 2005 and has phased it in gradually, with the law’s full 0.26% tax rate taking effect in the second quarter of 2009.

    L.L. Bean appealed the finding to the state’s tax commissioner, contending that the tax doesn’t apply to the retailer because it has no physical presence or nexus in Ohio.

    A decision in an Ohio court would not be binding on other states, of course, but what happens in one state is often followed by tax administrators in other states, so this matter is being closely followed in the ecommerce world.

    To learn more about this issue, here is a recent article that appeared in InternetRetailer.com: click here.


    Did you see me on the home page of DMNews.com this week?

    September 1st, 2010

    I was commenting on an Associated Press report that for the first time in a long while, more people are leaving jobs voluntarily than involuntarily. To read the piece in its entirety, click here.